Sherry FitzGerald O’Donovan
We are Michael O’Donovan & Son Auctioneers (Fermoy) Limited of 2 The Waterside, Ashe Quay, Fermoy, Co Cork, trading as Sherry FitzGerald O’Donovan under franchise from Sherry FitzGerald Countrywide Limited of 164 Shelbourne Road, Ballsbridge, Dublin 4 and its associated group companies (the “Sherry FitzGerald Group”).
We take our responsibilities under applicable data protection law, including the General Data Protection Regulation and implementing legislation such as the Data Protection Ace 2018 (“Data Protection Law”) very seriously. The purpose of this notice is to inform you of the data relating to you that we may collect and use and the uses (including disclosures to third parties) we and the Sherry FitzGerald Group may make of such data.
If you have any question about our use of your personal data, please contact us at the above address or at firstname.lastname@example.org
How We Use Your Information
We may collect and process data relating to you during the course of our relationship with you. Such data may include:
- Your name and contact details, including your postal address, email address and telephone number;
- Information which you enter in any of our application forms which you complete for the purpose of entering into a contract with us;
- Personal data relating to you in connection with our ongoing relationship with you, via correspondence and calls with you and based on the services which we are providing either to you or the estate agency activities which we are carrying out in respect of a property which you either own or have made enquiries in respect of;
- Information which we are required to collect to carry out money laundering and identify checks and to comply with legal obligations;
- Where necessary (e.g. where you are looking to purchase or rent a property), information relating to your financial means (such as documentary proof of funds);
- For the purpose of carrying out research (which will be carried out using aggregated and anonymised data only) we may collect data relating to you (such as details of the country in which you reside) which may be required to analyse trends in the property market in Ireland;
- Any other personal information which you have provided directly to us. For example, in certain circumstances, where relevant to our relationship with you, we may collect information relating to your accommodation needs, including, for example, where you have specific accommodation needs because of mobility/health issues which affect you or a member of your family or household.
Purposes Of Processing and Legal Basis
Your personal data may be used by us and third party service providers acting on our behalf for the purposes of:
- Liaising with you prior to you decision as to whether to engage with us to provide estate agency services on your behalf;
- Carrying out estate agency activities on your behalf or in respect of a property which you own or are interested in acquiring, leasing or bidding for;
- To carry out research (which will be carried out using aggregated and anonymised data only) and customer satisfaction surveys.
The legal bases on which we collect, process and transfer your information in the manner described above are:
- The performance of our contract with you;
- To take steps at your request prior to entering into a contract with you;
- Our legitimate interests in conducting our business in a responsible and commercially prudent manner and in carrying out meaningful research in relation to the status of the property market in Ireland. We will not process your personal data for these purposes if to do so would constitute an unwarranted interference with your own interest, rights and freedoms;
- To comply with our legal and regulatory obligations.
Requirement to Provide Data
Generally, you are not under a statutory or contractual obligation to provide us with any personal data. However, some of the information required by our application forms is necessary in order for us [to comply with our obligations under applicable law] and to provide services to you and, if you do not provide us with these required details then we may not be in a position to provide you with our services.
Sharing of Personal Data
We may disclose your personal data to third party recipients in connection with the above purposes, including:
- To third parties who engage to provide services to us, such as professional advisers, auditors and outsourced service providers; or
- To competent regulatory authorities and bodies as requested or required by law.
We store your personal data on I.T. systems which are provided to us on a shared basis by the Sherry FitzGerald Group. The Sherry FitzGerald Group has access to your personal data which is stored on these I.T. systems. For further details on the uses which Sherry FitzGerald Group may make of your personal data, please see below.
We will not hold your data for longer than is necessary. We will retain your personal data for the duration of your engagement with us and for such a period of time after your contract ends as is necessary to comply with our obligations under applicable law and, if relevant to deal with any claim or dispute that might arise in connection with your contract.
How The Sherry FitzGerald Group Uses Your Information
The Sherry FitzGerald Group may access and process your data for the purposes of:
- Contacting you by email for the purposes of carrying out customer satisfaction surveys;
- Carrying out statistical analysis of the property market in Ireland, including in relation to the status of buyers (e.g. whether first-time buyers, investors etc.) and property prices;
- Verifying, on a spot-check basis, whether its franchisees are providing services to its customers in a manner consistent with the standards required by the Sherry FitzGerald Group and with applicable legal requirements;
- To carry out compliance audits in respect of its franchisees for the purposes of ensuring that franchisees are complying with their legal obligations;
- For the investigation and processing of complaints and conflict checks;
- To facilitate cross-referrals across the franchise network, where appropriate.
The legal bases on which the Sherry FitzGerald Group collects and processes your information are its legitimate interest in managing its franchise network and other business in a responsible and commercially prudent manner, ensuring that its franchisees provides services to its customers to the standards required by the Sherry FitzGerald Group and the compliance with its legal obligations.
The Sherry FitzGerald Group will keep your data fully secure and will only retain it for as long as is reasonably necessary in accordance with the applicable Data Protection Law.
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You have the following rights, in certain circumstances and subject to certain restrictions, in relation to your personal data:
- The right to access your personal data;
- The right to request the rectification and/or erasure of your personal data;
- The right to restrict the use of your personal data;
- The right to object to the processing of your personal data;
- The right to receive your personal data, which you provided to us, in a structured, commonly used and machine-readable format or to require us to transmit that data to another controller.
In order to exercise any of the rights set out above, you can contact us at:
- 2 The Waterside, Ashe Quay, Fermoy, Co Cork
If you are not happy with the way, we, Sherry FitzGerald O’Donovan or the Sherry FitzGerald Group have used your information or addressed your rights, you have the right to make a complaint to the Data Protection Commission by emailed email@example.com.