Sherry FitzGerald Hyland Keating

Privacy Policy

The Sherry FitzGerald Hyland Keating is committed to protecting the personal data of our clients/customers and we take our data protection responsibilities and legal obligations seriously.

The purpose of this policy is to inform you of the personal data that we might collect and use during our relationship with you and the use we may make of this data.

Website Usage Data

We collect and analyse certain statistical information about the use of our website. When you visit our website, the following information is retained about that visit:

  • the Internet Protocol (IP) address from which you access the website in a format that does not enable us to identify who you are
  • the previous webpage from which you accessed the website;
  • the identity of any search engine used to access the website, and any search terms used;
  • the type of browser, device and operating system used to access the website;
  • the date and time of your access to the website;
  • a list of all the pages visited while in the website; and
  • the page you exit the website from.

Such information is collected on an aggregate basis. None of this information is associated with you as an individual and we do not track individual e-mail addresses, usage of web pages or any other information personally identifying you.  Most information is collected via cookies or other analysis technologies. To learn more about our use of cookies, please see below.

Cookie Policy

Cookies are small data files placed on your computer or internet enabled device by websites to add functionality. Cookies help to improve the usage and effectiveness of the website, for example, by remembering preferences expressed by a user or tracking a user’s use of the website for statistical analysis.

Cookies on

Java session cookies: These cookies facilitate access to your user account and do not store or pass any personal information to any 3rd parties

Google Analytics cookies: We use these cookies to track statistical data about the usage of our website including user sessions. These cookies do not store personal data nor do they send it on to any 3rd parties through the use of Google Analytics.

If you would like to restrict the use of cookies, you can turn off the cookie acceptance option in your browser settings. Please note that disabling cookie support may prevent the website from functioning properly and you may not be able to fully utilise all its features and services.

We will update our Cookies Policy to reflect any changes in data protection legislation. Any updates or changes that may affect how we use cookies or how you as a user can manage cookies will appear on this page.

Requirement to Provide Data and consequences

Generally, you are not under a statutory or contractual obligation to provide us with any personal data. However, sometimes personal information is required for us to comply with our obligations under applicable law and to provide services to you and, if you do not provide us with the required data, then we may not be in a position to provide you with our services.

Sources of Data

We only collect information from you directly e.g. from your interactions with us by phone, email and letter and/or through our direct involvement with you.


We will not hold your data for longer than is necessary. We will retain your personal data for the duration of your engagement with us and for such a period, after your contract ends as is necessary to comply with our obligations under applicable law and, if relevant, to deal with any claim or dispute that might arise relating to your contract.

Where you do not enter into a contract with us, we will only retain your information for so long as is necessary to comply with our obligations under applicable law and, if relevant, to deal with any claim or dispute that might arise relating to our interactions with you.

Sharing of Personal Data

We may disclose your personal data to third party recipients in connection with the purposes listed below:

  • to third parties who we engage to provide services to us, such as professional advisers, auditors, insurers and service providers;
  • to other members of our group or affiliates;
  • to third parties, their agents and professional advisors, subject to confidentiality obligations, for the purpose of a due diligence exercise by third parties in connection with any proposed merger, acquisition, re-organisation or transfer of our business and to any person proposing to participate in, promote, underwrite or manage any such arrangement; and
  • to competent regulatory or other authorities and bodies as requested or required by law.

Your rights and how to exercise them

Data protection legislation provides you with the right to obtain a copy of your personal data, this is called the right of access.  You also have the right to withdraw consent to us processing your information, at any time, where the processing is based on consent.

Similarly, the legislation also gives you the right* to:

  1. a)    correct any information relating to you which is incorrect;
  2. b)    delete such Information;
  3. c)    restrict our use of that information;
  4. d)    object to our use of information relating to you; and
  5. e)    request that information relating to you is transferred to another data controller.

* Please note that these rights can be subject to certain restrictions, we are legally obliged to retain records of all viewings and offers made on a property for a minimum of 6 years after the transaction so a request to delete cannot be actioned until that legal timeframe has passed.

What personal data do we collect when providing a property service?

We may need you to provide us with personal data to allow us to provide that service, including:

  • your name and contact details, including your, email address, address and telephone number;
  • the information you provide for the purpose of entering into a contract with us;
  • personal data relating to you in connection with our on-going relationship with you, based on the services which we are providing to you or the estate agency activities which we are carrying out;
  • where necessary information relating to your financial means, such as documentary proof of funds;
  • the information which we are required to collect to carry out anti-money laundering and identity checks and to comply with our legal obligations;
  • any other personal data which you provide to us directly.

Transfers Abroad

We might transfer your personal data outside the European Economic Area, including to a jurisdiction which is not recognised by the European Commission, as providing for an equivalent level of protection for personal data as is provided for in the European Union. If, and to the extent that we do so, we will ensure that appropriate measures are in place to comply with our obligations under applicable law governing such transfers.  These may include entering into a contract governing the transfer that contains the ‘standard contractual clauses’ approved for this purpose by the European Commission. In respect of transfers to the United States of America, ensuring that the transfer is covered by the EU-US Privacy Shield framework. If you would like to receive further details of the measures that we have taken in this regard, please contact us.

How do we safeguard your personal data?

We are committed to taking all reasonable and appropriate steps to protect the personal information we hold from misuse, loss or unauthorised access. We do this by having a range of measures in place. These measures include the ability to deal with suspected data breaches.

If you suspect any misuse, loss or unauthorised access to your personal data please contact us on

Contact us

If you wish to contract us regarding your rights please email us at or you can write to us at:

Sherry FitzGerald Hyland Keating, 2 Lismard Court, Portlaoise.

If you are not satisfied with our response you have the right to make a complaint to the Irish Data Protection Commission at

Sherry FitzGerald Hyland Keating and Data Protection

Sources of Data

In addition to the information we receive directly from you, we may also receive or obtain information relating to you from, third parties such as lenders, receivers, landlords, agents and property managers to enable us to provide our services.  We also have access to personal data gathered by members of Sherry FitzGerald Hyland Keating, our franchise network.

How do we use your personal data?

Your personal data may be used by us, our group companies or by third party service providers acting on our behalf for the purposes of:

  1. a)    contacting you by email for the purposes of carrying out customer satisfaction surveys;
  2. b)   carrying out statistical analysis of the property market in Ireland, including in relation to the status of buyers and property prices;
  3. c)    verifying, on a spot-check basis, franchisees are providing services to its customers in a manner consistent with the standards required by the Group and with applicable legal requirements; and
  4. d)   the investigation and processing of complaints and conflict checks; and
  5. e)   facilitating cross-referrals across the franchise network, where appropriate.
  6. f)     processing and oversight on transactions which we distribute nationally throughout our Network
  7. g)    liaising with you prior to your decision to engage us to provide property services to you or on your behalf;
  8. h)    carrying out estate agency activities on your behalf or in connection with a property which you own or are interested in acquiring
  9. i)     to respond to any questions or queries that you send to us;
  10. j)     complying with legal obligations imposed on us;
  11. k)    to help prevent and detect fraud or loss;

The legal bases on which the Group collects and processes your information are its legitimate interests in managing its franchise network and other businesses in a responsible and commercially prudent manner, ensuring that its franchisees provide services to its customers to the standards required by the Sherry FitzGerald Hyland Keating Group and the compliance with its legal obligations.

In some additional circumstances the legal bases on which data is collected and processed is as follows;

  • the performance of our contract with you;
  • to take steps at your request prior to entering into a contract with you;
  • our legitimate interests in conducting our residential property business in a responsible and commercially prudent manner and in carrying our meaningful research in relation to the status of the property market in Ireland. We will not process your personal data for these purposes if to do so would constitute an unwarranted interference with your own interests, rights and freedoms;
  • to comply with our legal and regulatory obligations e.g. to undertake Anti Money Laundering checks and our obligation to keep records of bids and bidders on property transactions as required by the Property Services (Regulation) Act, 2011.

The Sherry FitzGerald Hyland Keating Group will keep your data fully secure and will only retain it for as long as is reasonably necessary in accordance with applicable Data Protection Law.

Changes to Policy

We may change this Privacy Policy from time to time, to reflect how we are processing your personal information. We will publish the updated version on our website.  If we make any significant changes we will highlight them to you.